Kodak

DeeVeeEight

DeeVeeEight

Fast Pedalphile
Joined
Nov 3, 2008
Messages
2,291
Location
Southern New Jersey, USA
I have been buying Kodak cameras for several years. A few weeks ago I needed some help with my Kodak software so I called for service, what a nightmare! Of course I was directed to some non - English speaking country where I had to repeat myself 3, 4, 5 times or more to be understood and had to ask the rep. to repeat himself for the same reason - I could not understand the poor slob. Kodak was unable to resolve my issue and I was left feeling frustrated. A survey came by e-mail from Kodak so I gave it to them but good and also asked if they have any service reps here in the states. Here is their reply....

Thank you very much for the feedback. A copy of your comments were shared with the Global Customer Relations Team and will be passed to the proper individuals. All of the phone support for Kodak EASYSHARE Software does reside in non-US locations so I am unable to give you a direct phone number for US-based support. I am sorry for the difficulty you encountered during your recent communication with our Technical Support Center. It is not our goal to frustrate or anger our customers. We do however have a live-chat support system that should meet and hopefully exceed your needs.

We recommend visiting http://www.kodak.com/go/easyshareSW and clicking on the CONTACT US link at the bottom of the page. There you will see the "Chat Online" link. Our agents are available for you 24 hours a day, seven days a week. Should you prefer, there is also a link to "Send Email" as well.

Either avenue will put you in touch with the best people to help you reach resolution.

Warmest Regards,


David Senkiw,

Worldwide Customer Relations

Eastman Kodak Company
343 State Street, Building 10, 3rd floor
Rochester, NY 14650-0944



My response to Kodak.....

BASED ON YOUR REPLY I WILL NO LONGER BUY ANY KODAK PRODUCTS - THANK YOU.



It seems that we Americans have priced ourselves out of the market for these jobs.
 
I never use the crappy software that comes w/ cameras (or mp3 players or whatever). Just install the USB drivers and be done with it, the camera will show up as a removable hard disc, copy contents from there...
 
Get this, I just got the same "sorry no phone calls" from AVG. They are based in the Czech Republic and have NO phone support for US customers. Hell, there are probably compter nerds sitting in their basement in the US that would be willing to do it for free. They recommend that you submit your problem for resolution through their website and that does not work.

This seems to have no effect on their desire to sell me their totally trustworthy software (that has not worked for the past year)!
 
Hell, they can't even mark a piece of plywood correctly at Lowes Despot....as evidenced not 30 minits ago.....

:cussing:
 
I don't even know why they include camera software, totally useless IMO... I use windows explorer to get the photos from the camera on the harddrive or just use a USB card reader. For editing photos I use Photoshop.
My experience is that most companies base their "tech" support outside of the US, usually these people are very hard to understand on the phone therefore I email them or use the chat function.... most of them can type english just fine.... :trumpet:
 
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With unemployment in excess of 10% I would think that someone would want these jobs.


Can anyone walk me through transferring my pix from my Kodak software to another location on my PC? The Kodak software issues I am experiencing are frustrating at best.

Thanks!
 
DeeVeeEight said:
With unemployment in excess of 10% I would think that someone would want these jobs.


Can anyone walk me through transferring my pix from my Kodak software to another location on my PC? The Kodak software issues I am experiencing are frustrating at best.

Thanks!
Click to expand...

Find where they are then cut and paste to where you want them
 
DeeVeeEight said:
With unemployment in excess of 10% I would think that someone would want these jobs.


Can anyone walk me through transferring my pix from my Kodak software to another location on my PC? The Kodak software issues I am experiencing are frustrating at best.

Thanks!
Click to expand...

Are your pictures on your computer or on Kodak's server? I think that Kodak EasyShare is web based and is how they (try to) lock you in and start charging $.
 
68L71 said:
DeeVeeEight said:
With unemployment in excess of 10% I would think that someone would want these jobs.
Click to expand...

Why work those jobs when the government keeps extending unemployment benefits.
Click to expand...

A sad statement, but all too true....

Why haul yer ass in to work when you can get paid to stay home, watch TV and get laid?

We have created a welfare state. :bonkers:
 
AS TT said transfer them directly by dragging explorer windows.

Using a usb card reader is by far the fastest. Cost around 10 bucks.

They become sort of a flash drive but use your camera's storage card.
 
DeeVeeEight said:
Yeowch!

With as many pix as I have on the old PC I'd be 90 yrs. old if I did 'em one by one.
Click to expand...

Reminds me of my uncle, WW2 Major USArmy, he had this thing about photographs and 8mm movies...the house was full of boxes of old family movies and pix....when my cousin was cleaning out the house for sale, all of them went to the curb...my sis was there and told me about it....

Nice thing about digital age, is NO film/processing/prints......

:friends:
 
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