Summit customer svc. WTF?!?!?

DeeVeeEight

DeeVeeEight

Fast Pedalphile
Joined
Nov 3, 2008
Messages
2,291
Location
Southern New Jersey, USA
I ordered a replacement tail light for my 'vette from summit. Tracking info says it was delivered on the 17th. Today is the 19th and I don't have it so I called summit. The rep told me to check my neighbor's mailbox. When I explained to him that there is another street in my town with the same name he told me to go over there to look for my shipment. That location is 2.2 miles from here.
I told him I was not going to go out looking for my package, that is why I called HIM. He acted like I was nuts and told me it would take another week before I got my parts.
WTF is wrong with customer service nowadays? I, the customer, am supposed to go on a fucking wild goose chase looking for a small box that was shipped from Ohio?
:club:
 
HOO the fuck is so NUTZ ASS to name toooo streets by same/similar names in the same ZIP CODE@@@!!!!!


sounds like a .gov problem to me.....fat chance on fixing it.....



I on your side man.....sum ting rong.......:club:
 
I did not know that Summit has a delivery company also.

My experience with summit has always been that they are one of the best auto supply in the states.

But when shipping they have always used a service to ship like FedEx or UPS.
 
I called Summit awhile ago and said if they ever sent another part via USPS that I'd never buy from them again. They put a note on my account, and no more USPS... and surprising, two day shipping ever since.
 
What got me huffed is that this dumb ass kid expected me to go on a wild goose chase to correct a problem not of my making instead of doing his job correctly - and then having an attitude about it.
I expect much better results from summit, they have always been professional before this issue. Let's hope it's not a sign that summit is going to hell too.
 
DeeVeeEight said:
What got me huffed is that this dumb ass kid expected me to go on a wild goose chase to correct a problem not of my making instead of doing his job correctly - and then having an attitude about it.
I expect much better results from summit, they have always been professional before this issue. Let's hope it's not a sign that summit is going to hell too.
Click to expand...

Shit, with the communists running our skool sistems and the tyne tipe edjumakshun we been givin ow kids for de past 50 yers or so, U wonder about SUMMIT?? shit, de hole damn nation going down the tubes!@!!!

:ill::hissyfit::crap::gurney::banghead:
 
The USPS has amazed me often. I used to get mail from some neighbors different last name as mine but our three last letters in our names were the same. That's the only connection I could see. Hey postal idiot, there's an address on the letter and it's a real address. Don't you send items by the address?

Ralphy
 
I have not had any shipping issues with Summit but recently I was buying spark plugs and needed the old style gasket seat. So I filtered my search for that style. The description read tapered seat.

So, I called them and the best answer I got was "those will work". Does that mean a tapered seat plug will "work" or the description is wrong. I couldn't get an answer.
 
Ralphy said:
The USPS has amazed me often. I used to get mail from some neighbors different last name as mine but our three last letters in our names were the same. That's the only connection I could see. Hey postal idiot, there's an address on the letter and it's a real address. Don't you send items by the address?

Ralphy
Click to expand...

It's an endemic problem...
 
As far as shipping issues, I've had none. Maybe since the store is maybe 25 miles away, lol. But their web site can be a mess. It was admitted by a Summit rep to me also. Searching parts by vehicle can omit items often. Once I purchased a FR steering column I saw on the web. Went to the store and the counter guy says it's not in stock. Hmmm... I thought I saw it was stocked. So I left without the column and had it ordered. Went home and researched it again. They had the same column with two part numbers, one with an extra zero, that's the one the counter guy had looked up. So I called customer service and they corrected the site, apologized returned the extra fees. Then to better the mix up, gave me a $25.00 credit.

I've learned to double check and or search the manufacture web page along with Summits. To defend Summit, just search their site and see just how many parts they have on hand. I've seen some pretty obscure parts in stock and wonder. How many people could be ordering this item? Maybe a few in a year, maybe just me!

Ralphy
 
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Just to play the other side... Summit doesnt control what happens once the package leaves their site. It is then in FedEx or UPS's hands on how the package gets delivered. Technically, I dont think they have to do anything.

I just ordered a dart single plane manifold for my dads car the other day. Checked the tracking number and started taking the car apart in my shop on the day the package was supposed to come. Car is apart, package shows up, and it turns out they sent the manifold with the Dominator style flange. I called them up and told them I now have a car stuck in one of my bays because they sent the wrong part. The next morning I am greeted by the UPS guy with the correct manifold and a call tag to take the wrong one back. And this is not the first time Summit has done this for me in similar scenarios... Orders ship out same day if ordered by 10PM, and 2 day (for me) free ground delivery. You really cant beat that.

The short of this story; I think youre complaining to the wrong people.
 
Complaining to UPS won't do me any good. As far as they are concerned, they delivered it on the 17th. Summit is the one who is responsible for my "customer satisfaction." I did not ship the item, they did. If they want UPS to pick up the lost package and redeliver it, it is up to them to initiate the contact, not me.
I have always had good service from summit. I am not saying summit misdelivered the item. What I am saying is that I am offended that some idiot service rep at summit wanted me to go two miles across town trespassing on peoples property and violate federal law by poking around in their mail boxes looking for a lost package. Could you imagine me trying to explain to some stranger what I am doing on their front porch? I could have wound up getting arrested or assaulted by a home owner who was defending his home. I am also offended that the rep wanted to dump the burden on me instead of providing a solution and that the rep was so "surprised" that I refused to go looking for the package. He then said 'you know that you will have to wait another week for us to ship another part to you" like that is supposed to be some kind of threat or a problem.
Bottom line is that this kid should find his dumb ass out on the street looking for another job :waxer:
 
I've always been happy with Summit's service but just earlier this week I needed some hlp finding the correct (or "a" correct) oil pickup..... I posted this also in my "new oil pan" thread but since it's such a nice story I copied/pasted it here ...... :D


So I call Summit and for the first time I/m not too happy with their tech support: they claim there is no pickup available for the 10552 pump because the pickup hole is in a different location than all other pumps.... well, I have both the 10552 and the M55HV sitting right in front of me and the difference on the pickup location is maybe 1/8" further down on the 10552 because of the longer gears and the longer housing....

Summit dude tells me to call Milodon tech support.....

Milodon tech guy says they don't make a pickup for that pump.... bummer....

OK, next I start a Google search on "10552 melling and pickup" ... I find that Canton 20-081 fits the 10552 pump and a 8 1/4" pan....

now i search Google for "20-081 pickup" and guess what: first website that comes up is friggin Summit.....

wtf ????

Maybe the Summit tech guys need some traing on how to use a web search ..... :lol:
 
One of the positive experiences with Summit: among other stuff I ordered six shock mount rubber cushions, on their website they were advertised at $1.97 for a pack of six...
When I received the box there was only one rubber shock mount instead of six. I called them and they said it must be a mistake on the website but they honor the price and they're sending me five more.
Two days later I received another (one) shock mount, I called again and they said they're sending four more.... Another two days later I finally received he remaining four.
I don't think they made a lot of money on this order, I'll have to check if they changed the item description on their website :lol:
 
I hesitated to relate this story, because they don't get it right every time; however, my positive experiences with them far outweigh any negative one. In this case, it was just funny.

I ordered wheels for my Buick Sedanet - some 15x12 wheel vintique wheels. The website said they had some in stock, yet when I got the order confirmation it said "out of stock, expected in a month"... uh no. So I called Summit and asked if there was any other similar wheel - and probably got the same kid - "no". I looked up on the website, and sure enough, there is another wheel. I call Summit and cancel my order, then order the new wheels. Summit says "we'll refund you in a day." New wheels are marked shipped (from Ohio, a week out)... I figure "oh well, I should have asked" (Reno is 2 days). 3 days later, I get another shipment notification - this time saying that the original wheels I ordered were on their way. I call Summit, and the first response is "oops" send it back when you get it. I say "no, you can turn it around by calling UPS" they say "okay." I say "where's my credit" the kid says "oh, we have to wait to get the parts back" I responded with "you said you'd refund a week ago, now you want me to wait longer?" Then I waited, silent, he stammers back with "we'll credit you today." Cool. I get the wheels I ordered, and things are cool... right? nope. A week from the notification of the mistake, I find one wheel on my porch. I call Summit, say "really?" - they send UPS out to pick it up...
I am afraid for them, those kinds of mistakes are costly in both reputation and dollars (because UPS will charge them for the retrieval).

That said, I've started shopping a lot more between Jegs (generally too expensive), Amazon (awful site to find something unless you have the part number), and Speedway (same website problem as Amazon) so still, the vast majority of my parts come from Summit.
 
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