from over 'there'.....
nother chapter of "they walk among us and
HELLO, OPERATOR
>
> ANOTHER CHAPTER OF "THEY WALK AMONG US AND
> REPRODUCE
>
> Actual call center conversations!
>
> Customer: 'I've been calling 700-1000 for two days and can't get through; can you help?'
> Operator: 'Where did you get that number, sir?'
> Customer: 'It's on the door of your business.'
> Operator: 'Sir, those are the hours that we are open.'
> ----------------------------------------------------------------------
> Samsung Electronics
>
> Caller: 'Can you give me the telephone number for Jack?'
> Operator: 'I'm sorry, sir, I don't understand who you are talking about.'
> Caller: 'On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?'
> Operator: 'I think it means the telephone plug on the wall.'
> ----------------------------------------------------------------------
> RAC Motoring Services
>
> Caller: 'Does your European Breakdown Policy cover me when I
> am traveling in Australia ?'
> Operator: 'Does the policy name give you a clue?'
> ----------------------------------------------------------------------
> Caller (enquiring about legal requirements while traveling in Europe)
> 'If I register my car in France, and then take it to England, do I have to change the steering wheel to the other side of the car?'
> ----------------------------------------------------------------------
> Directory Enquiries
>
> Caller: 'I'd like the number of the Argo Fish Bar, please'
> Operator: 'I'm sorry, there's no listing. Are you sure that the spelling is correct?'
> Caller: 'Well, it used to be called the Bargo Fish Bar but the 'B' fell off.'
> ----------------------------------------------------------------------
> Then there was the caller who asked for a knitwear company in Woven.
> Operator: 'Woven? Are you sure?'
> Caller: 'Yes.. That's what it says on the label --
> Woven in Scotland ...'
> ----------------------------------------------------------------------
> On another occasion, a man making heavy breathing sounds from a
> phone box told a worried operator: 'I haven't got a pen, so I'm
> steaming up the window to write the number on.'
> ----------------------------------------------------------------------
> Tech Support: 'I need you to right-click on the Open Desktop.'
> Customer: 'OK..'
> Tech Support: 'Did you get a pop-up menu?'
> Customer: 'No.'
> Tech Support: 'OK. Right-Click again. Do you see a pop-up menu?'
> Customer: 'No.'
> Tech Support: 'OK, sir. Can you tell me what you have done up
> until this point?'
> Customer: 'Sure. You told me to write 'click' and I wrote 'click'.'
> ----------------------------------------------------------------------
> Tech Support: 'OK. At the bottom left hand side of your screen,
> can you see the 'OK' button displayed?'
> Customer: 'Wow! How can you see my screen from there?'
> ----------------------------------------------------------------------
> Caller: 'I deleted a file from my PC last week and I just realized that I
> need it. So, if I turn my system clock back two weeks will I get my
> file back again?'
> ----------------------------------------------------------------------
> This has to be one of the funniest things in a long time. I think this guy should have been promoted, not fired. This is a true story from the WordPerfect Helpline, which was transcribed from a recording
> monitoring the customer care department..............
> Needless to say the Help Desk employee was fired; however, he/she is currently suing the WordPerfect organization for 'Termination without Cause.'
>
> Actual dialogue of a former WordPerfect Customer Support employee.
> (Now I know why they record these conversations!):
>
> Operator: 'Ridge Hall, computer assistance; may I help you?'
> Caller: 'Yes, well, I'm having trouble with WordPerfect .'
> Operator: 'What sort of trouble?'
> Caller: 'Well, I was just typing along, and all of a sudden the words went away.'
> Operator: 'Went away?'
> Caller: 'They disappeared'
> Operator: 'Hmm. So what does your screen look like now?'
> Caller: 'Nothing.'
> Operator: 'Nothing??'
> Caller: 'It's blank; it won't accept anything when I type.'
> Operator: 'Are you still in WordPerfect, or did you get out?'
> Caller: 'How do I tell?'
> Operator: 'Can you see the 'C: prompt' on the screen?'
> Caller: 'What's a sea-prompt?'
> Operator: 'Never mind, can you move your cursor around the
> screen?'
> Caller: 'There isn't any cursor; I told you, it won't accept anything I type.'
> Operator: 'Does your monitor have a power indicator?'
> Caller: 'What's a monitor?'
> Operator: 'It's the thing with the screen on it that looks like a TV.
> Does it have a little light that tells you when it's on?'
> Caller: 'I don't know.'
> Operator: 'Well, then look on the back of the monitor and find
> where the power cord goes into it. Can you see that??'
> Caller: 'Yes, I think so.'
> Opera tor: 'Great. Follow the cord to the plug, and tell me if it's
> plugged into the wall..
> Caller: 'Yes, it is.'
> Operator: 'When you were behind the monitor, did you notice that
> there were two cables plugged into the back of it, not just one? '
> Caller: 'No.'
> Operator: 'Well, there are. I need you to look back there again
> and find the other cable.'
> Caller: 'Okay, here it is.'
> Operator: 'Follow it for me, and tell me if it's plugged securely
> into the back of your computer..'
> Caller: 'I can't reach.'
> Operator: 'OK. Well, can you see if it is?'
> Caller: 'No...'
> Operator: 'Even if you maybe put your knee on something and
> lean way over?'
> Caller: 'Well, it's not because I don't have the right angle -- it's because it's dark.'
> Operator: 'Dark?'
> Caller: 'Yes - the office light is off, and the only light I have is
> coming in from the window.'
> Operator: 'Well, turn on the office light then.'
> Caller: 'I can't..'
> Operator: 'No? Why not?'
> Caller: 'Because there's a power failure.'
> Operator: 'A power .... A power failure? Aha. Okay, we've got it
> licked now. Do you still have the boxes and manuals
> and packing stuff that your computer came in?'
> Caller: 'Well, yes, I keep them in the closet..'
> Operator: 'Good. Go get them, and unplug your system and pack
> it up just like it was when you got it. Then take it back
to the store you bought it from.'
> Caller: 'Really? Is it that bad?'
> Operator: 'Yes, I'm afraid it is.'
> Caller: 'Well, all right then, I suppose. What do I tell them?'
> Operator: 'Tell them you're too damned stupid to own a computer!
:surrender: